Privacy Policy | CloudStay

1. Introduction

CloudStay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vacation rental management platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, and password when you register for an account.
Property Information: Details about your vacation rental properties, including addresses, descriptions, photos, pricing, and availability.
Guest Information: Information about guests who book through your CloudStay-powered websites, including names, contact details, and booking preferences.
Payment Information: Payment details processed through our third-party payment processor (Stripe). We do not store complete credit card numbers on our servers.
Communications: Messages, emails, and other communications between hosts and guests facilitated through our platform.

2.2 Information Collected Automatically

Usage Data: Information about how you interact with our Service, including pages visited, features used, and actions taken.
Device Information: Browser type, operating system, device identifiers, and IP address.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.

2.3 Information from Third Parties

PMS Integrations: When you connect a Property Management System (e.g., Guesty, Hostaway, Beds24), we receive property and booking data from those platforms.
OAuth Providers: If you sign in using Google or other OAuth providers, we receive basic profile information from those services.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process bookings and payments
Sync data with connected Property Management Systems
Send transactional emails (booking confirmations, reminders, etc.)
Communicate with you about your account and our Service
Analyze usage patterns to improve user experience
Detect, prevent, and address fraud and security issues
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

With Guests: Property hosts' contact information and property details are shared with guests who make bookings.
With Hosts: Guest information is shared with property hosts to facilitate bookings.
Service Providers: We share data with third-party vendors who assist in providing our Service (e.g., Stripe for payments, Resend for emails, Cloudflare for hosting).
PMS Platforms: Data is shared with connected Property Management Systems as needed for synchronization.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit using TLS/SSL
Secure storage of data in encrypted databases
Regular security audits and updates
Access controls limiting who can access personal data
PCI-compliant payment processing through Stripe

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Portability: Request a copy of your data in a portable format.
Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at privacy@cloudstay.io.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acknowledgment and agreement to the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@cloudstay.io
Address: CloudStay, Inc.